Frequently Asked Questions

Product selection

We have developed a special Shopping Assistant tool to help you choose the best base layer top for you and your needs. If, however, you wish to receive some more personal, tailor-made advice, you can always contact our Customer Service

Please contact our Customer Service department, they will inform you of the expected delivery time. If they’re unable to provide you with that information straight away, we will send you updates. If the delivery will take too long, we will be happy to help you find a suitable alternative.

Product and sizing

Noshirt’s ateliers are located in Tunisia and the UK. Not only does this enable us to keep a close eye on the quality, but we (and you) can rest assured that fair wages are being paid and that there is no child labour involved in the production process. Kids should be in school, not in a factory.

Our Noshirts and Boxer Shorts are made of Supima cotton, which is grown in the US. We also add a little elastane to the garments. This ensures the tops and shorts sit close to the body, are breathable and do not sag.

No, this has already been taken into account in advance in the design process. As our tops and boxer shorts are made of cotton, they will – naturally – shrink slightly during the first wash and/or dry, but that is incorporated into the garment’s measurements.

Orders and payments

No. You don’t have to create an account with Noshirt if you want to place an order. It is, however, handy to do so for practical reasons, such as finding and looking back on your previous order(s). 

Absolutely. We only use your data to process, and keep you up-to-date about, your order. You can find more information in our Privacy Statement.

Yes, you can do that via Klarna.

Shipping

For shipments to The Netherlands your order will be packed and shipped the same day if you order before 23:59 on weekdays. Orders placed between 23:59 on Friday and 23:59 on Sunday will be packed and shipped on Sunday. In the unlikely event that we are unable to meet the delivery time, due to unforeseen circumstances, we will let you know as soon as possible. Please check our page Order and Delivery to find the details for all countries.

Returns

Once you have received your order, you have 30 days to try out our base layer tops, boxer shorts and socks (including washing and drying). If you’re not entirely satisfied, then you still have 14 days after the 30-day trial period to exchange or return your items.

Care Instructions

Yes, they can. Please be sure however to set the tumble dryer to the gentlest setting (for delicate laundry). If you dry our base layer tops, boxer shorts or socks at too high a temperature, there is a chance that the quality will deteriorate and that they will shrink.

It is preferable to wash your base layer tops, boxer shorts and/or socks at 30°C or 40°C and to keep similar colours together. Use a detergent specifically made for black or white laundry. You can find more extensive care tips here.

Bestelprocedure en betaling

Wanneer je inlogt op onze website vind je een overzicht met al je bestellingen. Ook vind je hier de bijbehorende facturen die je kunt downloaden.

KORTINGSCODES OF CADEAUBONNEN INWISSELEN

Voer in de winkelwagen je kortingscode in. Het voordeel wordt automatisch verrekend. Kom je er niet uit, neem gerust contact met ons op.

Bij de checkout (afrekenpagina) op de site, kun je je verkregen code inwisselen op de plek: Cadeaubon. Het voordeel wordt op deze manier automatisch verrekend. Lukt het niet, neem contact op met onze klantenservice.

Neem contact op met onze klantenservice. Zij helpen je graag verder.

Wat vervelend dat dit niet goed werkt. Je kunt het beste even contact met ons opnemen, dan kijken we graag met je mee hoe dit op te lossen. 

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